Shipping policy

SHIPPING POLICY

Last updated: September 19, 2026

At MANDANA, we carefully prepare and package every order before shipment.

Order Processing

Orders are processed and shipped within 2 business days after your purchase.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Within Canada

Orders shipped within Canada typically arrive within 3–5 business days after dispatch.

Delivery times are estimates and may vary depending on your location, shipping carrier, holidays, weather conditions, or other circumstances outside our control.

International Shipping

International orders typically arrive within 7–15 business days after dispatch.

International delivery times may vary depending on the destination, local postal service, and customs processing.

Customers are responsible for any applicable customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the product or shipping price.

MANDANA is not responsible for delays caused by customs or local postal services.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before payment.

Free shipping is available on qualifying orders over $75, as indicated on our website. Your site currently advertises free shipping over $75, so I included that here.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the package, additional shipping charges may apply if the order needs to be resent.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information has not been updated for several business days, please contact us at shiva@mandana.shop, and we will do our best to assist with investigating the shipment.

If a package has been marked as delivered by the carrier but cannot be located, please contact us and we will assist you in contacting the carrier when possible.

Returns

Shipping and returns are governed by our Delivery & Returns Policy. Eligible returns may be requested within 14 days of receiving the order.

For questions regarding shipping or an existing order, please contact:

MANDANA
shiva@mandana.shop
mandana.shop⁠