Delivery & Returns

Shipping & Returns

Order Processing

Orders are carefully prepared and shipped within 2 business days of purchase. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Shipping Within Canada

Orders shipped within Canada typically arrive within 3–5 business days after they have been dispatched.

Delivery times are estimates and may vary depending on your location, the shipping carrier, holidays, weather conditions, or other unexpected delays.

International Shipping

International orders typically arrive within 7–15 business days after shipment. Delivery times may vary depending on the destination, local postal service, and customs processing.

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These charges are not included in the product or shipping price.

We are not responsible for delays caused by customs or local postal services.

Returns

We hope you love your purchase. However, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and undamaged

  • In its original condition

  • Returned in its original packaging

  • Free from stains, makeup, perfume, pet hair, or other signs of use

Please contact us at customerservice@mandana.shop before returning an item. Returns sent without prior approval may not be accepted.

Customers are responsible for all return shipping costs. Return shipping labels are not provided, and original shipping fees are non-refundable.

We recommend using a tracked shipping service, as we are not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees and return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, please contact us at customerservice@mandana.shop within 7 days of delivery. Include your order number and clear photos showing the issue.

Once the issue has been confirmed, we will arrange a replacement or refund and cover the necessary shipping costs.

Incorrect Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned because of an incorrect address, an unsuccessful delivery attempt, or failure to collect the package, the customer will be responsible for any additional shipping costs required to resend the order.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.

Please contact us if your tracking information has not been updated for several business days, and we will do our best to help investigate the shipment.

We are not responsible for packages marked as delivered by the shipping carrier. However, we will assist you with contacting the carrier when possible.